Customer Service Supervisor

Date: 17-Nov-2021

Location: IN

Company: TATA SIA Airlines Limited

Job Overview

To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning.

Key Responsibilities

  • Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at airport
  • Drive ground service performance to deliver service excellence consistently across the domestic network
  • Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies
  • Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft
  • Plan for and ensure preparedness to deal with irregular operations and crisis situations
  • Represent Vistara’s interest in the airport community (e.g. AOC, SITA CUTE, etc)
  • Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch point
  • Monitoring OTP and take corrective measures
  • Ancillary revenue targets to be achieved
  • Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws)
  • Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level
  • Contingency Handling Preparedness

Skills & Attributes

  • Ability to train, motivate and guide a team
  • Strong supervisory skills with leadership acumen is required
  • Excellent written and oral communication skills are must
  • Basic Knowledge of MS (Word, Excel)

Work Experience

  • Preferably 3-5 years of Aviation/ Hospitality Industry experience 

Qualification

  • Graduate from a recognized university

Location

Patna