Duty Manager - Operation Control Center

Job Overview

To oversee & guide the team on all aspects of Vistara operations during the shift & ensure operational activities remain on time in compliance to laid down SOPs and Procedures.

Key Responsibilities

• Responsible for ensuring On Time Performance and recovery from irregular operations
• Build a motivational communication that energizes the best strategies and leads to the final goal
• Providing directions, support and guideline to a team and monitoring their performance to ensure efficient resolution of complaint through correspondence and coordination
• Leading, training and monitoring the performance of team members to ensure efficiency in operations
• Working in coordination with flight dispatch, engineering, commercial, corporate communication, revenue, network planning department, etc
• Liaising with software representative for any modification requirements
• Conducting daily/weekly analysis of OTP trend analysis and preparing performance reports
• Monitoring the preparation of routing and delay plans of flights in case of NOTAMS/WATCH HOURS in coordination with crew rostering and flight dispatch
• Responsible for Team Roster and manage staff leave requirements

Skills & Attributes

• Strong analytical and organizational skills
• Proficient with Microsoft Office 
• Good communication and presentation skills
• Good instructional skills

Work Experience

• At least 10 Years in Aviation Industry with 6 years in OCC

Qualification

• Graduate from a recognized university

Location

Delhi

Note

All Vistara employees are required to be fully vaccinated against COVID-19.