Executive - Analytics

Date: 15 Feb 2024

Location: Gurgaon

Company: TATA SIA Airlines Limited

Job Overview

Complete Customer Analytics for Airline IT solutions to derive actionable outcomes and drive improvements.

Key Responsibilities

  • Develop thorough understanding of Vistara’s customer facing IT systems and solution through in-depth study, testing and collaboration with SMEs to evaluate how a customer (and potential customers) interacts with them, understand user behaviour, and identify friction points
  • Draw journey maps, evaluate, and propose optimizations
  • Use the data collected by this activity to define requirements for application owners for implementation
  • Drive implementation of such requirements & continuous improvement of customer experience
  • Create and track metrics to quantify the customer experience, organize and analyze related data to improve the current experience and predict future needs

Skills & Attributes

  • Python/R
  • Microsoft Power BI/QlikSense
  • Salesforce/Adobe Analytics engines
  • Advanced MS EXCEL with usage of macros etc.
  • MS Power point, Mural Board and other customer journey mapping tools
  • Outstanding analytical and problem-solving abilities, along with an ability to collaborate cross-functionally
  • Knowledge of Customer Lifecycle Journey and strong experience of planning, orchestrating & strategizing customer journeys
  • Working knowledge of Digital CX Strategy, Analytics, Experience Design, and Implementation
  • Learning Aptitude with good presentation & inter-personal Skills
  • Understanding of available Analytics tools for Customer experience & latest trends in the market

Work Experience

  • Minimum 2 years of working experience in Customer Analytics related role in Airline/retail/telecom or any B2C platform in the areas of BI Reporting, Process and Data Mining, Data Analysis, Consumer research, Data Visualization, Customer Journey analysis etc.

Qualification

  • BE/ B Tech/BBA/BCA/ Graduate with certifications in Analytics tools such as Power BI, Adobe Analytics etc.

Location

  • Gurgaon

Note

All Vistara employees are required to be fully vaccinated against COVID-19