Manager - Loyalty Partnership
Date: 25-Mar-2023
Location: Gurgaon
Company: TATA SIA Airlines Limited
Job Overview
The role involves managing a strong relationship with loyalty partners with focus on banking partners. Also, designing and managing strategic marketing campaigns targeted towards increasing revenue and brand presence.
Key Responsibilities
- Lead and negotiate Loyalty partnerships with banks to generate revenue, acquire new customers and gain strong foothold in the market
- Assist and communicate with loyalty leadership team in decision making, implementation of projects
- Strategizing key banking partners and prepare account management plans for each partner
- Create plans and business cases for loyalty partnerships
- Review and execute partnership agreements by collaborating with cross functional teams
- Prepare monthly marketing plan for partnerships and managing a strong relationship with clients with effective ROI
- Establish and maintain strong relationships for a select pool of partners to achieve performance objectives of the Loyalty & Partnerships team and wider Vistara business goals
- Ideate and execute high impact projects with partners from initiation to execution
- Drive problem resolution with internal and external stakeholders to ensure operational excellence and revenue growth
- Create action plans and campaigns for customer acquisition, engagement, growth and budget optimization
- Handle and coordinate all monthly financials billing for the partners inducted
Skills & Attributes
- Strong interpersonal skills and process orientation to develop relationships with banking partners
- Should have demonstrated a successful strategic partner association which lead to acquisitions and other incomes
- Should have worked on IT and systems implementation in CRM platforms related to partnerships
- Strong excel and presentation skills
Work Experience
- Minimum 6 years of work experience preferably in launching & managing co-brand cards
- Previous experience in loyalty partnerships is a plus
Qualification
Graduate/ post-graduate from a recognized university
Location
Gurgaon
Note
All Vistara employees are required to be fully vaccinated against COVID-19