Manager - Loyalty Partnership

Date: 25-Mar-2023

Location: Gurgaon

Company: TATA SIA Airlines Limited

Job Overview

The role involves managing a strong relationship with loyalty partners with focus on banking partners. Also, designing and managing strategic marketing campaigns targeted towards increasing revenue and brand presence.

Key Responsibilities

  • Lead and negotiate Loyalty partnerships with banks to generate revenue, acquire new customers and gain strong foothold in the market
  • Assist and communicate with loyalty leadership team in decision making, implementation of projects
  • Strategizing key banking partners and prepare account management plans for each partner
  • Create plans and business cases for loyalty partnerships
  • Review and execute partnership agreements by collaborating with cross functional teams
  • Prepare monthly marketing plan for partnerships and managing a strong relationship with clients with effective ROI
  • Establish and maintain strong relationships for a select pool of partners to achieve performance objectives of the Loyalty & Partnerships team and wider Vistara business goals
  • Ideate and execute high impact projects with partners from initiation to execution
  • Drive problem resolution with internal and external stakeholders to ensure operational excellence and revenue growth
  • Create action plans and campaigns for customer acquisition, engagement, growth and budget optimization
  • Handle and coordinate all monthly financials billing for the partners inducted

Skills & Attributes

  • Strong interpersonal skills and process orientation to develop relationships with banking partners
  • Should have demonstrated a successful strategic partner association which lead to acquisitions and other incomes
  • Should have worked on IT and systems implementation in CRM platforms related to partnerships
  • Strong excel and presentation skills

Work Experience

  • Minimum 6 years of work experience preferably in launching & managing co-brand cards
  • Previous experience in loyalty partnerships is a plus


Graduate/ post-graduate from a recognized university




All Vistara employees are required to be fully vaccinated against COVID-19