Sr. Executive - Crew Services

Date: 20-Jan-2023

Location: Gurgaon

Company: TATA SIA Airlines Limited

Job Overview

The Senior Executive - Crew Services is for processing the administrative requests (Application forms, FOREX, Uniform, reimbursements, etc.) from Tech Crew. Additionally, the position is responsible for managing crew communication. The position reports to the Assistant Manager – Crew Services.

Key Responsibilities

  • Handling and tracking of pilot grievances and administrative requests and ensure timely resolution
  • Strengthen and modify crew engagement process, specifically impacting pilot experience
  • Liaise with other departments/divisions to assist resolution of requests
  • Collate necessary data and reports to facilitate process improvement
  • Drive internal feedback mechanisms to strengthen and improve the existing processes and guidelines
  • Facilitate overall crew communications and disseminate information through established channels to crew as collated from other stakeholders
  • Manage & update applicable crew admin manuals and handle queries related to the same
  • Support and drive crew hiring and induction, handling exit interviews
  • Providing Administrative support to HR and other departments as required
  • All other duties assigned by the reporting manager

Skills & Attributes

  • Excellent interpersonal and communication skills - verbal & written
  • Proactive, self-motivated, quick learner and adaptable to change
  • Attention to detail and problem-solving skills
  • High levels of integrity, judgement, customer service attitude and skills
  • Proficient with MS Office applications

Work Experience

  • At least 02 years of relevant airline experience / in a similar role with non-scheduled operators
  • Impeccable report writing, presentation and communication skills (adept with C-Suite) would be an added advantage


  • Graduate from a recognized university




All Vistara employees are required to be fully vaccinated against COVID-19.