Manager - Ancillaries

Date: 29-Sep-2021

Location: Gurugram, IN

Company: TATA SIA Airlines Limited

Job Overview

The holder of this position will be responsible for contribution to commercial roadmap to support airline goals by development, implementation and management of new initiatives, channels and/or products. Generate revenue from Air and Non-Air Ancillary products.

Key Responsibilities

  • Controls need and purchase demands forwarded by department and General Headquarter departments in terms of compliance with terms of reference or incentive whenever necessary
  • Achieve targets via partnering with conventional and non-conventional partners; working with providers and commercial colleagues to continually improve products and distribution channels
  • Constantly look for more opportunities to partner. Drive from pitch to deal closure
  • Understand and work closely with GDS. Drive IT to prioritize and implement
  • Ensure policies relating to ancillary revenue products are defined, documented, communicated and understood, both internally and externally
  • Targeting and implementing alliance partners keeping in the mind the brand fitment
  • Manage processes for new product providers, following airline processes always to ensure successful partners are identified and contracted
  • Ongoing management of all third-party product providers, including monitoring of revenues and other SLAs
  • Provide regular reports (data & commentary) on revenue to senior management with insight into product/channel/route trends, issues and recommendations

  • Maintain an overview of competitor (regional & global) activities and partners
  • Proactively work with all departments and product providers to ensure ancillary revenue products are optimized in terms of distribution, customer experience and revenues at all times
  • Ensure ancillary revenue products are included in all sales and promotional campaigns
  • Communicate effectively with all members of the department in line with the company’s culture guidelines
  • Manage external providers, ensuring highest standards of service delivery whilst achieving revenue & profit targets
  • Develop strong and lasting relationships with all airline departments to ensure the smooth operation of the business

Skills & Attributes

  • Knowledge of core airline systems and processes, including on-board operations and service flows
  • Understanding of Commercial Contracts and Procurement processes
  • Good presentation skills and ability and confidence to present to CEO level
  • Strong technology focus
  • Strong management skills

Work Experience

  • Minimum 8 years work experience with in-depth understanding of airline ancillary department and latest innovations in non-aviation market sectors also
  • Proven experience of managing large global and small regional alliances
  • Proven achievements in measured revenue and customer service KPIs

Qualification

  • Graduate/ Postgraduate from a recognized university

Location

Gurgaon