Manager - Flt Ops Planning & Services

Date: 11-Oct-2021

Location: Gurugram, IN

Company: TATA SIA Airlines Limited

Job Overview

Manager- FOPS is responsible for leading the Flight Operations’ Planning & Services department which caters to all analytical, administrative & cross-divisional requirements for the Flight Operations division. The position reports to the Senior Vice President – Flight Operations.

Key Responsibilities

  • Lead crew resource planning and forecasting in line with fleet & network planning
  • Jointly drive flight crew hiring and on boarding initiatives with HR
  • Manage crew grievance redressal and feedback
  • Facilitate crew logistics – HOTAC, transport, uniform, AEP, visa, etc.
  • Manage crew communication and leadership connects – newsletter, base visits, Flight Ops get-togethers, refresher meets etc.
  • Manage crew progression & selections for crew positioning, upgrades, fleet movement etc - manage IJPs & selection committees
  • Be responsible for updating and adherence of Crew Administrative Manual
  • Lead crew/division analytics and reporting with respect to productivity and utilization of KPIs
  • Drive divisional financial services that include budgeting, crew payroll, financial control & approval papers impacting financials
  • Drive divisional IT services – digital roadmap, IT project tracking, periodic IT Flight Ops review
  • Facilitate and support divisional R&R

Skills & Attributes

  • Excellent communication – verbal & written
  • Proactive, excellent interpersonal and administration skills
  • High level of integrity, judgement and customer service attitude
  • Proficient with Microsoft Office applications
  • Attention to detail and problem-solving skills
  • Should be independent & self-motivated
  • Understanding of common data analytics and statistical techniques

Work Experience

  • Minimum 4 years of work experience (if Graduate) with at least 1 year of management experience
  • Minimum 2 years of work experience (if MBA)
  • Preferred 1 year of work experience in data driven strategic decision-making roles
  • Preferred 1 year of relevant aviation experience

Qualification

  • Graduate, preferably from a tier A recognized college/university
  • MBA from tier A/B recognized college/university is preferred

Location

Gurgaon