Manager Messaging and MDM

Job Overview

This position will be responsible for managing and administrating Organization’s Messaging Platform and MDM Solutions.

Key Responsibilities

• Manage entire suite of applications within Google Workspace (GWS) ecosystem (previously G Suite)
• Experience on MS O365 administration also preferred if the background is mostly on Microsoft platform
• Migration experience from GWS to MS O365 or vice versa preferred
• Primary Management skills should include -
  • Strong knowledge and experience handling Google Admin console, Gmail, Calendar, Docs, Sheets and Slides and related issues or corresponding MS O365 Tools
  • Strong knowledge on Meeting and Collaboration Tools (Meet/Teams, Hangout, Classroom, Sites)
  • User & shared mailboxes, google groups provisioning and management
  • File Storage and Drive storage features
  • Understanding of mail transfer and access protocols, email security, spam, phishing and virus protection
  • Facilitate enterprise rollout of custom solutions that integrate G Suite functionality and work productivity
  • Oversee email retention activities to comply with legal records retention policies
  • Act as the single point of contact for P1 and P2 incidents, perform business impact assessments, coordinate and carryout suitable resolution involving key technical teams including Google support
  • Room and Resource calendar management
• Knowledge of MS INTUNE or similar (AirWatch) MDM Solution
  • Deployment experience and Knowledge of MDM Basic and Advanced capabilities
  • Managing BYOD and CORPORATE devices for platforms like iOS, Android, Mac, and Windows
  • Secure corporate data on BYOD
  • Automate app distribution based on groups
  • Manage app configurations and permissions
  • Understand MDM reporting capabilities and provide analytical reports

• Deployment experience and sound knowledge of EMAIL Security features
• Sound knowledge of Google Sites or MS Sharepoint like collaboration sites for information sharing
• Experience on MS Teams
• Working closely with IT Servicedesk to resolve all type of issues related to Email, policies, rules, filters, mailbox, security, and authentication
• Anti-spam Management, phishing, and other security controls
• Plan, set up, and execute data migration from either GWS to O365 or vice versa using 3rd party migration tools
• Write technical documentation for deployed solutions that includes end-user guides and process manuals

Skills / Attributes

• Basic API and scripting skills highly desired
• Should have excellent organizational and communication skills and ability to prioritize key tasks and communicate with various levels of a business
• Excellent MS Excel and MS PowerPoint skills
• Ability to multitask and do effective Time Management
• Good analytical skills & organizing skills is must
• Flexible to work or stretch as per the situation

Work Experience

• Minimum 2 to 6 years of experience; similar experience in MDM solutions

Qualification

• ​​​​​​Engineering Graduate from a recognized university or bachelor’s degree in Computer Science from a recognized university
• Microsoft 365 or Google Workspace Certification preferred
• ITIL foundation certified preferred

Location

Gurgaon

Note : All Vistara employees are required to be fully vaccinated against COVID-19.