Manager-Service Delivery

Date: 18-Mar-2023

Location: Gurgaon

Company: TATA SIA Airlines Limited

Job Overview

Responsible for Service Delivery and Project Coordination of Projects/Tasks within IT Infra Dept involving inter-departmental stakeholder management, audit compliance and MIS reporting.

Key Responsibilities

  • Ensure that IT Infrastructure Programs Project roadmap, operational milestones and key deliverables are getting delivered within time, cost, and scope
  • Help to create Project/operational schedules with INFRA Tower leads and track the progress
  • Assist Infra Tower Leads with specific administrative tasks related to their assigned projects
  • Implement best practises in ServiceDesk and IT support
  • Work with Tower leads to handle critical operational and project issues as they arise with internal stakeholders (within Vistara)
  • Perform Risk Management - catching and assessing any issues or risks that may arise and reporting them to the Tower Leads / Project Leads
  • Able to analyse and churn data to create analytical reports and presentations
  • Assist in documenting deliverables and creating summary reports for company management
  • Build a strong relationship and facilitate flow of communication between IT sub depts
  • Planning meetings and organizing project logistics
  • Performing billing and bookkeeping tasks
  • Coordinate within Dept to fulfil audit requirements of various internal and external parties
  • Must understand and abide to all Information Security policies and control standards

Skills / Attributes

  • IT Domain Background preferred
  • Good understanding of enterprise networks and systems, consisting of Cloud and virtual computing, IT hardware and infrastructure support, EUS management, data management and security
  • Good understanding of Airport IT Operations
  • Excellent verbal and written communication skills
  • Demonstrated understanding of project management concepts
  • Excellent MS Excel and MS PowerPoint skills
  • Manage daily activities and needs of entire team
  • Ability to multitask and do effective Time Management
  • Though Project Managers may step in to handle significant problems, he/she should be prepared to work through and resolve issues minimal managerial supervision


Work Experience

  • Minimum 3-6 years of work experience



  • Graduated from recognized university
  • A Project Management certification will be added advantage (PMRP or Prince2)



Note : All Vistara employees are required to be fully vaccinated against COVID-19.