Customer Service Executive

Date: 27 Feb 2024

Location: Hyderabad

Company: TATA SIA Airlines Limited

Job Overview

To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner.


Key Responsibilities


Customer Service & Operations


  • Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures
  • Ensure that Vistara upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management
  • Work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction
  • Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification
  • Other duties and projects which may be assigned from time to time

Skills & Attributes

  • Good Communication Skills
  • Willingness to work in shifts
  • Possess an aptitude for customer service

Work Experience

  • Minimum 2-4 years of work experience


  • Amadeus knowledge shall be an added advantage
  • Graduate from a recognized university