Manager - IT (Loyalty Management System)

Date: 27-Feb-2021

Location: IN

Company: TATA SIA Airlines Limited

Job Overview

Responsible and accountable to business for business operations and solutions in the area of Loyalty program.

Key Responsibilities

  • Manage Business requirement, enhancements, projects and support for Loyalty Management System (LMS)
  • Closely work with Loyalty business of the airline to ensure that business gets best of IT solutions and services
  • Ensure smooth Commercial operations and compliance
  • Regular reporting to management
  • Liaise with IT vendors for solutions and incidents resolution
  • Assist business users in managing Vistara’s Frequent Flyer Program ClubVistara
  • Manage end to end LMS including digital
  • Create and execute long term IT roadmap for LMS aligned to Business Roadmap
  • Product Setup (Admin) on Loyalty Management System
  • Joint Strategic Initiatives with Business and IT partners
  • Quality Assurance for all the IT related deliveries for LMS
  • Manage SLA with Vendors and Business
  • Service Delivery management

Skills & Attributes

Knowledge and experience on the following:

  • PMP
  • Requirements Gathering
  • Requirements Analysis
  • Amadeus PSS Knowledge
  • Testing
  • IT Strategy
  • Business Analysis
  • Global Delivery
  • Quality Center
  • Software Project Management
  • SDLC
  • Agile Methodologies
  • Solution Architecture
  • SQL/PLSQL
  • MS Excel
  • MS Powerpoint

Work Experience

  • Minimum 10 Years of experience in IT- Airline Industry with at least 5+ years of Airline loyalty experience

Qualification

  • MCA, MBA, BTech, MSc IT, BCA, BSc IT Degree or equivalent experience or appropriate certifications for Business Analyst or Product Owner

Location

Gurugram