Manager - IT (Loyalty Management System)
Date: 27-Feb-2021
Location: IN
Company: TATA SIA Airlines Limited
Job Overview
Responsible and accountable to business for business operations and solutions in the area of Loyalty program.
Key Responsibilities
- Manage Business requirement, enhancements, projects and support for Loyalty Management System (LMS)
- Closely work with Loyalty business of the airline to ensure that business gets best of IT solutions and services
- Ensure smooth Commercial operations and compliance
- Regular reporting to management
- Liaise with IT vendors for solutions and incidents resolution
- Assist business users in managing Vistara’s Frequent Flyer Program ClubVistara
- Manage end to end LMS including digital
- Create and execute long term IT roadmap for LMS aligned to Business Roadmap
- Product Setup (Admin) on Loyalty Management System
- Joint Strategic Initiatives with Business and IT partners
- Quality Assurance for all the IT related deliveries for LMS
- Manage SLA with Vendors and Business
- Service Delivery management
Skills & Attributes
Knowledge and experience on the following:
- PMP
- Requirements Gathering
- Requirements Analysis
- Amadeus PSS Knowledge
- Testing
- IT Strategy
- Business Analysis
- Global Delivery
- Quality Center
- Software Project Management
- SDLC
- Agile Methodologies
- Solution Architecture
- SQL/PLSQL
- MS Excel
- MS Powerpoint
Work Experience
- Minimum 10 Years of experience in IT- Airline Industry with at least 5+ years of Airline loyalty experience
Qualification
- MCA, MBA, BTech, MSc IT, BCA, BSc IT Degree or equivalent experience or appropriate certifications for Business Analyst or Product Owner
Location
Gurugram