Manager - Inflight Services

Date: 21-Jan-2021

Location: IN

Company: TATA SIA Airlines Limited

Job Overview

To take control of all aspects of Aircraft Interior Cleaning and maintain appropriate records of all aircrafts. Coordinate with Vendors, issue instructions, monitor compliance and expenses. To coordinate with Vistara Ground services: contracts and days operations and with Vistara Engineering for night cleaning and other repairs.

Key Responsibilities

  • Responsible to lead and manage the Cabin Appearance Department to deliver exceptional cabin services
  • Monitoring quality standards of performance through a dedicated team of Cabin Appearance agents, the role will be key in making decisions for resourcing personnel, equipment and facilities whilst continuously exploring methods to improve ground service times, maintaining the highest standards of presentation and cleanliness   
  • Should play an active role in shaping strategic and tactical plans to improve the Cabin Appearance operational performance, ensuring safety and security remain the highest priority through developing and delivering key strategic projects that will benefit the business
  • Co-ordinate with relevant internal stakeholders like Engineering and Cabin Services to ensure product efficiency. To train Ground Services team members and appointed GHA’s (Domestic & International) to ensure Tata SIA standards are met

Skills & Attributes

  • Excellent interpersonal, communication and analytical skills
  • Ability to work independently, a good leader as well as team player
  • Attentive to details and enterprising
  • A good track record in current role with strong understanding of policies & procedures
  • Proficient with Microsoft Office applications
  • Strong knowledge of hub ground handling and cabin appearance with a decisive, collaborative leadership style demonstrating the highest standards of integrity, quality and respect

Work Experience

  • Minimum 8 years of job-related experience within the Airline, Airport or Ground Handling industry holding a managerial position
  • Should have experience of dealing with Airside/Ramp Operations, Finance, HR, L&D, Customer relations, Supplier management, SAP and RFP processes

Qualification

  • Graduate from a recognized university

 

Location

Delhi