Sr. Customer Service Executive

Date: 23 Feb 2024

Location: Port Blair

Company: TATA SIA Airlines Limited

Job Overview

To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner.

Key Responsibilities

Customer Service & Operations

  • Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures
  • Ensure that Vistara upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management
  • Work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction
  • Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification
  • Other duties and projects which may be assigned from time to time

Skills & Attributes

  • Good communication skills
  • Willingness to work in shifts
  • Possess an aptitude for customer service

Work Experience

  • Minimum 2-4 years of work experience


  • Amadeus knowledge shall be an added advantage
  • Graduate from a recognized university


  • Minimum tenure in the current role and level 18 months as on date of release of IJP and must have attained minimum performance rating of GP3 in the last appraisal
  • Must be “confirmed’’ in service


Port Blair


Please note: All Vistara employees are required to be fully vaccinated.